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Accessibility

Partners within the Black Country Integrated Care System (ICS) are committed to making their websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to www.blackcountry0-18.nhs.uk

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver, as well as our Browsealoud embed)
  • translate the text on our website into different languages
  • read and understand website text which has been written in a way which is as simple as possible.

The accessibility tools are at the bottom of the homepage. AbilityNet has advice on making your device easier to use if you have a disability.

Non-accessible content

Whilst we are working to make all areas of our site accessible there are some areas that may not be. The content listed below is non-accessible for the following reason(s):

The content is not within the scope of the accessibility regulations.

If you need information in an alternative format such as accessible PDF, large print, easy read, audio recording or braille please contact our communications team by email at comms.blackcountry@nhs.net. We’ll consider your request and get back to you in five working days.

If you cannot view the maps on our contact or events pages, please call us for directions.

Preparation of this accessibility statement

This statement was prepared on 24 July 2023, when the website launched.

We will test this site for accessibility on a regular basis and record here about the results and any fixes that need to take place.

On 9 January 2024, the website was audited by our web developers against the WCAG 2.2 AA regulations. Developments were required around 2.4.11 Focus Not Obscured. By 30 January, these were fixed and the website was deemed to meet WCAG 2.2 AA regulations.

In August 2024, a selection of pages were audited by our web developers and our internal team. Amendments took place to content for Info & Relationships, Bypass Blocks, Headings and Labels and Non-text Content. All amendments took place.

The statement was last reviewed on 4 September 2024. This statement will next be reviewed and updated on or before 4 September 2025.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team by email at comms.blackcountry@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).